“We have worked closely with JEM Fire Pumps for over 20 years and find them to be a very professional and reliable company”.
“The two engineers who attended site were first class and very professional in their efforts. The replacement went well and the lads worked hard to complete on time as well as train the technicians and operations staff in the use of the new controllers."
Project & Systems engineer
“Just to let you know the engineer has left site having completed the repair – many thanks for your help in resolving this quickly."
The Forum Trust Limited - Norwich
c/o Paul Weston Armstrong Priestley
“Thank you for the reports, as per usual, fantastic service."
We have every faith in Jem Fire and would never hesitate to trust any of their service engineers with our product, which is critical, potentially life saving fire protection equipment.
They provide us, and our clients, with expert advice and support, and have always been willing to assist with any problems we have had, making arrangements at the last minute so that an urgent problem can be addressed without hesitation.
We feel, in the time we have been working with Jem Fire, to be able to offer such a comprehensive after sales service to our clients has helped us to improve and strengthen our own customer relations.
“Your engineer John, who attended site today was a really good hard working engineer and he is a credit to JEM Fire. We very much appreciate all the work you have carried out for FVS this year”.
"Thank you for sorting the call out yesterday. The client has said the fault was located and to thank your engineer."